The ladder is one of the best tools to understand and describe why we cannot find a solution and often come into conflict. You start by choosing the data, interpret it in your own terms, make it clear to yourself, and then draw conclusions. It's not safe, because it all happens very quickly in your head and you are probably not aware that you are only selecting some data. No one else sees your thought processes or knows what steps you went through to reach your conclusions. All data displayed represents the action. It can help me understand how and why I believe in a given issue. Situation: I'm driving on a very busy road on my way home from work. A driver cuts me off, almost crashing into my bumper. My first thought will probably be "What a rude driver!" Because of my culture, most people assume that it is wrong to flaunt traffic laws or endanger other drivers. I could tell from the way he was acting that this could definitely be a man who shouldn't have a driver's license. In this scenario, I came to some conclusions about that person's character and motivation and used my filters on appropriate highway etiquette and conduct and acted on my assumptions. • I observe objectively: observation alone is not a partial task. While I watch I notice what happens, I listen to what has been said or I experience a situation, no more, no less. • I select data from my observation – this is really where the filtering begins. I make assumptions about which areas of the event I observed are not irrelevant. This assumption about value is based on how things creep into my ethnic experience or turn out to change me. A man of a certain culture may not… middle of paper… there are other people around who allow you to think about problems while you are alone, instead of driving down the road. But, in reality, when you are alone, you will be able to take the time to examine your path to the top before deciding what action to take. Invite others to analyze the judgments and your premises. Ask others to allow you to think about things when you have a chance to perform with them.4. Explore impasses and don't agree to disagree early on. This helps you avoid hidden or unstated premises and results that hide the journey up the ladder of inference. Next time, if I encounter a conflict problem, I will observe the events that occurred. Analyze the data I selected. Consider the filters I use to interpret information. Identify my premises and conclusions. Understand the root of my feelings. And then I choose the action I will take.