The Standards and Guidelines Committee of RUSA (Reference and User Services Association, a division of ALA) reviewed existing guidelines for liaison work in 2009. The standards and guidelines help librarians identify users who can help services and collections issues. They also identify ongoing training goals and opportunities for liaisons. (2010, p. 97) According to the committee, liaison work is the means by which librarians involve their users in evaluating the collection to determine how satisfied they are with it. The work includes identifying user needs, evaluating the collection, removing unused materials, and acquiring new materials. Liaison work allows the librarian to communicate with users and users to communicate with the librarian. The guidelines also provide training and support for connections. As much as possible, connections' backgrounds, interests and experiences should reflect those of the community. They should improve their knowledge and skills through continuing education, services, and relationship building through technology, literature, or face-to-face contact. Liaisons work in public, academic, and special libraries. In public libraries, they provide collection development policies to staff and patrons. They also address assessment and management to the special needs and interests of users, who include recreational readers, civic groups, government agencies, businesses, seniors, disabled people, students, teachers, people in institutions, English language learners, and people involved in literacy programs. Additionally, they provide activities and outreach programs through adult and youth programs, Friends of the Library chapters, for...... paper medium...... that the NAP uses, as well as the services and materials that they offer its immigrant population can serve as a model for other libraries to emulate. Guidelines cited for liaison work in the management of collections and services. (2010). User References and Services Quarterly, 50(1), 97-98. http://www.rusq.org/Kelly, P., & Joseph, M. (2010). Developing a strategic framework for youth services for public libraries. Australian Public Libraries and Information Services (APLIS), 23(2), 56-60 http://www.auslib.com.au/periodicals.htmKohl, David. (2006). Where is the Library?. Journal of Academic Librarianship, 32(2), 117-118. http://www.elsevier.com/Winkel, A. (2007). Lectures on program and collection evaluation for immigrant communities at the Queens Borough Public Library. Colorado Libraries, 33(1),43-46. http://coloradolibrariesjournal.org