Success Factors in Process Performance Management for Services – InsightsBY ADITYA MARKAL POTHAIntroduction:Support companies usually encounter the desire to increase effectiveness and also effectiveness in their business processes as they battle with various other companies. At the same time, efficient and powerful management involving business procedures as well as their performance should be used. Within Process Performance Management (PPM). This measurement of business process performance places a significant role on the sustainability of process advancement and procedure management in an organization. PPM can be defined as the use of performance measurement information to make constructive changes in processes. PPM offers timely and continuous supervision of the overall process performance, enables estimation of the long-term overall process performance and supports the identification of optimization potentials in operational processes. The actual incidence of the services business has exploded along with a growing understanding of benefit regarding services normally. However, services are usually not only offered specifically, more often combinations of services and products are commanded (integrated solutions) and the boundaries between services and products become illegible. In particular, the so-called "dominant service logic" regarding "Vargo" and "Lusch" believed that a completely new paradigm is now present: according to which all activities are actually service activities. An important topic of research is the impact involving "information techniques (IS)" on the effectiveness of business procedures and... half of the document... is". Another well-known and intensively used model could be the Davis' technology acceptance (TAM), which similarly often includes actual use of the system as a dependent outcome variable, may be the redefined version with the IS achievement model through Seddon, which integrates. equally approaches, contributes with “net benefit expectations” and emphasizes the different levels of measurement of IS achievement: individual, organization and society. In operations management and human resource management, “performance” or perhaps “success”. can be linked to "efficiency" and "effectiveness". The pleasure of using information is the maintenance or perhaps change of mental models, which leads to both greater efficiency and, consequently, to higher organizational and financial performance with the company.