2. General theory2.1 Business strategyIt is a combination of all the strategies that an organization should develop. It contains the following: a.) Marketing Strategy It is the process that guides all of an organization's resources towards optimal opportunities. To manage it, it uses a variety of strategic models such as 3C, 4P etc.b.) Operational StrategyRefers to the plans of the operations function to support the business strategy.c.) Financial StrategyContains all the financial programs needed to help the company achieve a profit. The most important sector is accounting activities.2.2 Definition of Operation ManagementOperation Management is the procedure of organizing and controlling company activity in order to provide goods and services to customers (Encarta, 2005). It contains many processes that should be carefully considered by the manager. Specifically, it contains the following: a. Forecasts, b. programming, c. business management, d. capacity planning, e.g. motivate and train staff, f. ensure quality.2.3 Operational Management Calendara.) Industrial Revolution: Began in Britain and spread throughout Western Europe, North America and Japan. An important event was the invention of the steam engine, in 1764, by James Watt which changed the character of production. From that moment on, industry will only use machine power to produce goods. In the 1800s, electric power and the gasoline engine advanced manufacturing.b.) Post-Civil War period: Increased capital and production capacity, expansion of the urban workforce, creation of an effective transportation system.c.) TaylorismA theory of workflow management. The main goal was to improve…half of paper…the staff. According to Juran (1964), there are ten steps that develop quality:1. Build awareness for improvement, 2. establish improvement goals, 3. organize to achieve goals, 4. provide necessary training and education, 5. implement projects to solve any problems, 6. report progress, 7. give recognition, 8. communicate results, 9. keep score, 10. maintain momentum.d.) EFQM Framework The EFQM framework contains nine steps to TQM success. The first five steps cover the procedures an organization must follow and the next four the results of those procedures. The steps are as follows:1. Focus on results, 2. focus on customers, 3. constancy of purpose and consistent visionary leadership, 4. employee training, 5. continuous learning, 6. develop partnerships, 7. social responsibility procedures.