What explains Andy Garafallo's success in the restaurant industry?Andy Garafallo revives his Italian heritage in his restaurant: Venetian murals, gondolas and lemon trees in vase arouse interest, beautiful memories that combine Garafallo's passion and company success. Garafallo's self-confidence is an important factor in his leadership style and business success. Leadership involves influencing others, and self-confidence helps the leader believe that his or her attempts to influence others are appropriate (Northouse, 2010). In addition to self-confidence, other traits important to leadership theories and studies include intelligence, determination, integrity, and sociability (Robbins & Coulter, 2007). The short case study seems to suggest that Garafallo's perceptive and reasoning skills demonstrate his leadership intelligence and that his business success exemplifies his determination, integrity, and sociability (Northouse, 2010). From a skills perspective, how would you describe the three managers: Kelly, Danielle and Patrick? What should each of them do to improve their skills?Northouse (2010) discussed the significant meanings of the three basic personal skills, explaining that technical skills are associated with things; human skills are about people and conceptual skills are about ideas. Skills are what people can accomplish. The assessment of the three managers' skills will not describe them in terms of good or bad, but rather in terms of developed and underdeveloped skills or effective and ineffective skills. According to the competence approach, it is possible to acquire leadership skills and develop and train leaders (Northouse, 2010). The case study describes Kelly as an honest, dependent person... middle of paper... Sophy seems to clearly demonstrate her conceptual and human capabilities. Reading this case study might suggest a talent management program that uses self-assessments and questionnaires to allow Garafallo to understand potential new hires and current employees. Works Cited Conger, J. A. (1998). The necessary art of persuasion. Harvard Business Review, 81-96.Northouse, P. G. (2010). Leadership theory and practice, (5th ed). Thousand Oaks, CA: Sage Publications.Pierce, J.L., & Newstrom, J.W. (2011). Leader and leadership process. (6th ed.). New York, NY: McGraw Hill. Robbins and Coulter. (2007). Management. Upper Saddle River, NJ: Pearson Prentice Hall.Vecchio, R.P. (2008). Leadership understanding the dynamics of power and influence in organizations, (2nd ed). Notre Dame, Indiana: University of Notre Dame Press.