NTT DATA Corporation100 City SquareBoston, MA 02129Tel: +1 800 745 3263Fax: +1 617 241 9507Email: info@nttdata.comApproccio to BPO Business Overhead Allocation(White Paper for NTT Data Gold Club)KARTHIKEYAN VADIVELBMS Version 10.01CONFIDENTIALITY STATEMENT/DISCLAIMERThis document is the property of NTT Data and is produced in response to your request. No part of this document may be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording or otherwise, to anyone external to your organization without prior written authorization from NTT Data. CONTENTS1 INFORMATION ABOUT THE AUTHOR(S)/COLLABORATORS III2 SCOPE IV3 INTRODUCTION V3.1 CUSTOMER LEVEL NEED Profit and Loss Analysis v3.2 Existing methodology vi3.3 Proposed methodology vii4 TARGET AUDIENCE X5 CONCLUSION XI6 GLOSSARY XII7 REFERENCES XIII1 About the author(s) /collaborators• Karthikeyan Vadivel is Team Lead at NTT Data Global Delivery Services, he joined the company in 2007 and holds a master's degree in Business Administration specializing in Finance and Systems, with a background in engineering. He joined the company on the internal audit team as a process planner and then worked as an accounts payable specialist for the UK entity. He now focuses on financial planning and analysis, supporting the BPO business and the business team.2 ScopeOverview of the current client-level overhead cost allocation methodology for NTT's BPO business and recommend ways to improve.3 IntroductionP&L STATEMENT financial statement that summarizes the business revenues, costs and expenses incurred during a specific period of time, usually a quarter or fiscal year. These records provide information... half of the document ......lation In the proposed methodology, we can see the real picture of profits and losses at the client level.4 Target audience Senior management (for management reporting)  Team of BPO Delivery Accounting (GL) Team Facilities Team5 Conclusion ADVANTAGES: Helps identify the true picture of client's profit and loss Helps compare the benefits of shift and non-shift operating model Enables meaningful comparison to customer level Provides better clarity in forecasting and pricing of future customer deals Also helps improve facility utilization.6 Glossary1. BPO - Business Process Outsourcing2. INR - Indian Rupees3. Income statement - Profit and loss4. TP - Transfer Pricing5. GM - Gross Margin7 References• WEBSITES:1. www.Investopedia.com2. http://www.experts123.com