These characteristics are activities, feelings, thoughts, and bodily reactions. It is very important for a leader to be aware of the Rational-Emotional pattern of human behavior. This helps the leader dig deeper beneath the surface of human behavior, so he or she can understand his or her own motivations. The article mentions VABEs (Values, Assumptions, Beliefs and Expectations). Four things people compare when they look at something. If there is a gap between the event and the VABEs, then there is a problem. VABE develops early and over years, as people learn about it from parents, friends, and their surroundings