IndexIntroductionDiscussionConclusionRecommendationsIntroductionHuman replacement in the service sector has caused increased unemployment and affected the livelihoods of many, as machines have proven to be very more efficient and economical than human labor. However, service occupations that require human interaction, such as management or relationship-based jobs, are on the rise. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay The purpose of the research is to make people working in the customer service industry aware of the risks and benefits they can gain from human replacement and automation technologies in the future and present. The proposed solution would benefit both businesses and employees in the customer service industry. The group's focus is primarily in the service sector and does not delve into other sectors or occupations that will be automated or under the influence of artificial intelligence (AI) in the future. Discussion Advantages and Disadvantages of Human Replacement Technologies in Customer Service Another advantage is that human replacement technologies such as artificial intelligence can help reduce the risk of human error by being programmed to conduct a standardized service approach. This helps businesses as they can ensure that their customers receive the best and most accurate information and services possible, benefiting the business and consumers. However, with many good things that exist in the metropolitan world we live in, there exist major drawbacks to it. The main problem that exists with this technology is that the automation follows a very strict line of coding, so most of the time it is unable to deal with unexpected problems that may arise when dealing with customer service, such as emotional relief and understanding. Another drawback of human replacement technologies is that robots are very fragile beings and chips are their energy source. If the chip is corrupted or damaged, the robots may start to malfunction and cause problems for the customer service industry. This can lead to poor customer services which can result in bad business for companies. Therefore, humans prevail over robots in this aspect. The future of human replacement technologies in customer service. Human substitution as it exists has already taken over many aspects of human work. For example, jobs such as bowling pin setting no longer require human intervention as this process can be easily automated. Therefore, when humans are no longer needed to do this work, they find themselves jobless, not knowing what to do in life. One of the future predictions for AI in the customer service industry is that AI can potentially have both human and artificial intelligence. which can help integrate the employee's work and ensure better job satisfaction among employees. Another prediction for AI in the customer service industry is that there will be a period where automation starts to take over customer service jobs like cashiers and those jobs that are affected will have to adapt creating new jobs such as supervising robots in case of complex or emotional problems which tend to occur quite often in the customer service industry. How do human-replacement technologies affect consumers in customer service? The growth in consumerism, greater competitiveness and.