Zappos is an online shoe retailer that focuses on fast delivery, great quality, and offering customers the best value possible. Zappos focuses on customer service, but that also means they care a lot about their employees. Their hiring evaluation is not based on your educational background, but whether you are a good fit for the company. Their culture is the most important thing and they are committed to making their employees feel at home and surrounded by family. It's not about working in an environment that's simply fun or relaxing, but about a company that listens carefully to the wishes and concerns of its employees. Before reaching the level of offering consulting to other companies, Zappos had to evolve internally. Employee development and training have become one of the core values they have pursued over the years. ZapposU became a concept whose goal was to ensure the development of employee soft skills and leader attributes. Little did they know that their people would be thrilled with the idea, more lessons would soon follow. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay As the company grew, it decided to pursue training its employees by adding more courses. Not only individuals, but also teams can sign up for team building courses. This whole idea came about because Zappos wanted to create this value internally. How come? Zappos didn't want to use outside people to train their employees for their company, instead, they worked very hard and built an incredible program. The reason they adopted such an idea is the belief that no one knows their employees better than them. In order to be carried out, the courses must be compatible with the company culture. Even though participant ratings have dropped, Zappos still believes there is still room for development and learning. Even though there is some mandatory training, the company wants its employees to see it as a new learning experience and not just another thing you have to do. The company offers an online portal that an employee can access anytime they want. to find information about the content or training. Zappos firmly believes that if you (as a company) are dedicated to your employees, their feelings, education, and well-being, not only will you thrive, but your employees will be there to catch you when you fall. When I was researching Zappos, I found it very different from other company cultures I've seen. They all have the same idea, to put employees first, but they rarely implement the strategy well. One of the things that caught my attention is the fact that they don't hire based on your educational background. It is amazing that one can start from the bottom and end up in a high position thanks to the company's training and development program. Not only do their employees have a sense of belonging, but they also know that there is a bright future waiting for them if they work hard for it and prove that they are worth it. This is a great motivation not only for people who have not achieved a higher level of education, but also for students who do not want to work in the field of their line of education. Being one of those people, I can understand why anyone would be excited about this type of workplace. Zappos also holds meetings with managers of certain departments to see what employees are facing and how to improve things. What makes them one of the most popular companies forto work on is the sense of belonging, the one I mentioned before. Let me elaborate; people who work for companies that listen, surpass in everything. By everything I mean working relationship, productivity and workload. 2018 is the year where workers demand six-hour work to do the job well, where pets make them feel comfortable at work, and where the people around you are one of the reasons you want to stay in your current position. In my opinion, Zappos has recognized the values that are not only valued, but considered important, and implemented them into their work culture. Their employees can work at the desk made entirely by them, take breaks where they play video games and where you were hired because your colleagues want to drink beer with you after work. The company recognized how beneficial these training courses can be, which is why they created a plan to make the lives of others easier. Zappos has done four different programs where it helps other companies, departments, and people excel in their field of work and have a happy workforce. They believe that the key is inside the company and that you just need to find a way to lock yourself out, so they decided to help. They are offering a three-day culture camp where companies learn how to shape their companies and create your own culture when you own one. It is not only important to create values, but you also need to bring those values into the daily life of your company to create your culture. A perfect candidate means a perfect fit; they cover topics related to hiring and training a new candidate. Customer service is one of the most important things in Zappos company, it may not be the case with others, but they will surely learn to recognize what it is. Employees are the gems of the company, managers must recognize the potential benefits, risks, brilliant ideas and the fact that your employees must be your number one. Zappos also creates value by bringing others (attendees) to dinners, fun meetings, events. Sometimes companies need to remember what needs to be evaluated or looked for within their company. Zappos offers its own keynote speakers for such events in order to help other companies find their culture, value and philosophy by sharing their own. Another great thing is that companies will have expert speakers and presentation topics that can be customized to your preferences. In this program, Zappos opens up its world of customer service and its importance to others. They set up live calls with customers, explain how WOW leads them to word-of-mouth marketing, give you tips on quality assurance, and teach you how important it is to find your way. Values are an important part of any business, and Zappos helps you find them and implement them into your services. Businesses can also experience what customer service training looks like and how you can help the customer and your business with empathy and connection. Zappos also includes Q&A sessions and was fun to learn and advise during breakfast and lunch. With different tour routes, you will be able to encounter the company culture and see what a "strange" type of company looks like from the inside and outside. This was done to help companies see what their culture could look like and that it would not affect them in a negative way, but quite the opposite. They will be able to see how a company works if all its employees are satisfied and happy, which is a very ambitious goal for most companies. It's not the concept you need to copy, it's the idea. The reason behind this type of tour is that the companies.
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