Topic > Implementing Total Quality Management in India

According to most of the respondents, simply obtaining ISO 9000 certification is not enough to make their companies globally competitive. Therefore, the immediate reason for adopting total quality management practices in India is that Indian companies need to go beyond ISO 9000 certification by adopting total quality management practices prevalent in the rest of the world. Although most Indian companies surveyed are ISO 900 certified, they do not think it is enough to make them globally competitive, even though most of them believe that ISO 900 standards can serve as the foundation of TQM in companies. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get Original Essay Foreign collaboration has a positive impact on management practices and Total Quality Management activities in Indian companies, as it gives Indian companies the opportunity to imbibe the best Total Quality Management practices from leading exponents of the practices of Total Quality Management in the world. Customer satisfaction and continuous improvement are at the core of the mission of Indian companies. The corporate objectives of Indian companies are centered on customer satisfaction and quality of products/services. From these facts, it can be concluded that the main elements of total quality management in India are customer satisfaction, continuous improvement and quality of a company's products/services. However, there are several misconceptions about total quality management that are contrary to the stated mission and strategy of Indian companies. Most of the interviewees are aware of the importance of satisfying the implicit needs of their customers. At the same time, most of them are aware that TQM represents a long-term comprehensive approach. However, most Indian companies surveyed failed to recognize their important role in implementing CSR. A company's employees are a company's internal customers. Therefore, to meet the core principles of TQM philosophy, Indian companies must take into account the welfare and well-being of their employees and workers. Only if they are satisfied, teamwork will prevail. After all, teamwork is one of the key pillars of TQM. India has a large population and Indian companies have a large workforce. Therefore, Indian companies need to take care of their social responsibilities. It was found that Indian companies surveyed often do not incorporate social responsibility into their mission; Vision and strategy Analysis of the research data also suggests that in some respects TQM practices in India are not satisfactory, particularly in relation to Six Sigma and market research. Therefore, it can be said that there are numerous obstacles to the implementation of Total Quality Management, such as an unsatisfactory training profile of management personnel, poor worker participation in management, limitation of responsibility for human resource management to a single department, low average of 161 man-days dedicated to employee training, lack of adequate partnership development with different stakeholders, low corporate social responsibility, inadequate research and development initiatives with universities and colleges, inadequate use of Six Sigma, lack of adequate market research and so on. TQM has important repercussions on the management of human resources, on the participation of workers in management and, in particular, on top management.