The company's objectives must be measurable in order to evaluate the results and judge the success or failure of the system once implemented. Sometimes, this may require bringing in an auditor (third-party, a vendor, or someone internal) to evaluate each customer-facing business process to diagnose problem areas or inefficiencies that need to be corrected. Once the objectives are established, the organization must develop a plan to monitor the implementation status which often includes a timeline focused on achieving the set objectives through the various phases of the implementation process. Key players in the implementation process typically meet regularly to discuss project progress, express concerns, and enhance procedures as needed. An organization may find it necessary to appoint a program manager, someone with experience in the technical aspects of the technology and project management, to oversee the implementation process from start to finish. Software implementations often involve people such as business analysts, solution architects, and technical analysts in the implementation