Which required Qantas to negotiate workplace agreements, grievance procedures and tribunals to resolve employee claims. The Transport Workers' Union (TWU) sought a 10% wage increase for ground staff over the next 2 years (salary increase), control and restriction of third-party labor suppliers (job security) and internal retraining to expand employees' skills (working conditions) [1]. Negotiations immediately failed as both sides failed to find a balance between worker satisfaction and company goals. As Qantas only offered a 3% pay increase for the next year and a 2% increase for the next 2 years [4]. This led to the TWU calling for a nationwide strike for 2 hours, as they deemed their demands a necessity to address changing national economic conditions. "We're not here to piss people off, we're here to keep them on side, but they need to understand our situation. Qantas is stonewalling us," said TWU spokesman Mick Piere [4] as Qantas ground staff asked for: greater maintenance of employment or wages and ancillary expenses, of work within the company and for the non-dismissal of human resources. What workers need in order