Needs to encourage staff to become empowered and help them resolve behaviors that contribute to feelings of helplessness. Empowerment is the feeling of control, the ability to make one's own decisions, the trust necessary to achieve autonomy and well-being. First of all, to empower her staff, Nancy needs to develop an effective relationship with them, as well as between all members of the healthcare team; this collaboration is essential to provide optimal patient care and eliminate feelings of helplessness. Empowerment is about decision making and autonomy, both personal and professional. Nancy should have given the nurses on her staff the opportunity to be involved in the organization's decision-making process. When nurses can influence and control their nursing practice, their autonomy, trust, and commitment to the organization increases (Manojlovich, 2007). Organizations that empower nurses to take action and lead through their daily challenges using their professional skills, knowledge and judgment show positive outcomes for patients and a reduction in nurse turnover, burnout, dissatisfaction, stress and 'helplessness among their staff (Rao,