This helped you gain control of the meeting from the beginning. This was a part I felt like I was missing because of my facial expressions. When I asked her about her eye contact I frowned slightly and often adjusted my position, but it felt like I was moving away from her. This could indicate judgment and is something I would never have the customer feel like coming from me. I should have addressed the uncomfortable seat or even explained to my client that the seat was uncomfortable, so she would know that she wasn't causing all the backward movement. I did well to keep a nonjudgmental face when he talked about smoking in front of his children and letting them cry so he could smoke marijuana. It wasn't about me or my values, I had to completely put them aside and focus on mine