1. IntroductionThis is an assignment that involves analyzing a hotel's mission statement. The student initially chose the Cape Heritage Hotel, but when she went to speak to the general manager, Anja Du Plessis, she realized that not all companies have a printed mission statement, they may have a culture and know what their goals are. but they are too young to have a typed mission statement. The student tried to find a mission statement from the Southern Sun Hotel Group. The Tsogo Sun Group is a very large hotel group that must have a mission statement so that all Southern Sun hotels have the same vision and mission. They need to know where they are going and what the main purpose is. The hotel did not want to provide the student with a mission statement, but there was something on the website that could tell the student more about the hotel group and its mission. Their vision and mission is to provide the greatest possible variety of quality hospitality, leisure, gaming and entertainment experiences across all their destinations (Tsogo Sun. (n.d.)). The Prot...