Topic > ICT - 2238

Introduction In recent times, there has been a new inclination towards public sector reform across the world. This trend is mainly driven by citizens, who are placing new demands on their governments in terms of efficiency, accountability, transparency and better service delivery. Today, all over the world, governments are evaluated based on the opportunities they create for their citizens. Governments, businesses, communities and citizens around the world are recognizing the value that information and communications technologies can bring to their operations, relationships and outcomes. Obsessed with this global trend, many countries around the world are revitalizing their public sector to make it more efficient and more service-oriented by introducing technological innovation within its organizational structure and practices for accelerated service delivery to citizens. ICT is seen as an effective tool that can help government reinvent itself, run cheaper, faster, better and produce new results (Heeks, 1999). It has been noted that ICT offers great development opportunities for Africa in the fields of poverty reduction, wealth creation, citizen participation and improved livelihoods. The connection between ICT and government is increasingly recognized and studied. Although ICT has traditionally been used in business and other fields, governments around the world are beginning to embrace and implement ICT in the public domain because they have come to realize that ICT is a useful tool that can enable public agencies to move from routine-based, internally administration-focused command-and-control organizations to externally focused, networked, knowledge-based learning organizations… middle of paper… ….ping countries . [Online]. IICD Research Brief, (1)Heeks, R (2002). E-governance in Africa: Promise and Practice, Manchester: Institute for Development Policy and Management, University of Manchester.infoDev (2002) The E-Government Handbook For Developing CountriesThe World bank Group.Stanforth, C. (2007) Using actor-network analyze e-government implementation in developing countries, information technologies and international development.Udo GJ and Edoho FM (2000) Information Technology Transfer To African Nations, Journal of Technology Transfer.Vintar, M. (1999). Effective approaches to reforming the government/citizen relationship. Openness and transparency in governance: challenges and opportunities. Second NISPAcee Civil Service Forum. Maastricht, Netherlands. World Bank (2001) Issue Note: E-Government and the World Bank. November 5.