The consumer can purchase a service contract to use the service but does not own the service received from the company. The company should strive to satisfy the customer about the service it is providing. What are the main functions of operations management in service industries? The main function of operations management in service industries is to meet customer needs, there are many important differences between the two types of operations (Saylor, n.d.). Some of the functions that service industry companies should consider are operations planning, operational processes, facilities, capacity planning, operations management, scheduling, and inventory control. We'll look at the categories below and what might belong to each